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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Monica Sanderson

Monica Sanderson

September 11, 2024

5  out of  5
rating by Monica Sanderson
"We started out with our life insurance with Frank and then moved our homeowners and auto insurance to him as well. Any time I have a question, I get an immediate response from their office. I don't have to go through a call center which is a great perk. Frank and his staff make everything very easy and State Farm has a great website and app."
We responded:
"Monica, thank you for the wonderful review! I am so happy you trust me office with your Life, Home and Auto insurance. We are always here when you need us! "
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Patrick Dunn

August 26, 2024

5  out of  5
rating by Patrick Dunn
"Francisco has been our agent and friend for well over a decade. He has structured our policies to provide all necessary coverage while remaining cost-effective, a difficult balance to achieve. When life events occur, he’s there to advise, day or night, and all our claims have been processed in a timely manner. We recommend Francisco and State Farm without reservation."
We responded:
"Hi Patrick, thank you so much for your kind words! I am thrilled to hear that my office has been such a valuable resource for you over the years. Your friendship means so much to me and my team and we are always here when you need us! "
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James Maddalone

August 19, 2024

5  out of  5
rating by James Maddalone
"Frank has gone above and beyond to help me get the insurance we needed for multiple buildings that saved me tens of thousands of dollars. I highly recommend Frank and his Team!"
We responded:
"James, thank you so much for your fantastic feedback! I am honored that we have been able to find you a rate on your insurance that better fit your budget, while meeting your needs for multiple buildings. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist you."
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Paul M

July 3, 2024

5  out of  5
rating by Paul M
"Very friendly and responsive agency. They answered all my questions and did a very thorough job of setting up my auto and home coverages. They also saved me time and money in the process."
We responded:
"Paul, thank you for such a wonderful review! It is an honor to help with your auto and home insurance! "
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Brittany Soliz

June 21, 2024

5  out of  5
rating by Brittany Soliz
"Samantha was so sweet and great to work with. I was very satisfied with the quote I received and the whole process was very quick and easy. Definitely recommend!"
We responded:
"Brittany, thank you for the awesome review! I am so happy Samantha was so helpful! "
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ceasar cuellar

June 18, 2024

5  out of  5
rating by ceasar cuellar
"I dealt with Samantha, very pleasant, very helpful made my transition absolutely effortless. 100% recommend"
We responded:
"Ceasar, thank you for the great review! I am thrilled to hear that Samantha was so helpful! "
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Ray Botello

May 24, 2024

5  out of  5
rating by Ray Botello
"Clarissa was and always has been great on the phone. She is friedly, insightful and informative and I am very happy to have insurance with Francisco Aguilar. Greatly due to Calrissa and the other ladies that are always so nice and helpful."
We responded:
"Ray, thank you for the great review! I am so happy Clarissa was so helpful with your insurance! "
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navy19902010

May 7, 2024

5  out of  5
rating by navy19902010
"Frank’s “My Agent” for our company… C……an and her staff are exceptional and have unparalleled customer service!!! They actually not only care, but answer the phones (& emails)!!!!"
We responded:
"Thank you for the great review! We are always here when you need us! "
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Amy Garcia

March 28, 2024

5  out of  5
rating by Amy Garcia
"I absolutely trust Frank’s office with all of my most valuable assets! I have my home, auto & life insurance with his agency. If I ever need anything, I know his amazing staff is a text or phone call away!"
We responded:
"Amy, thank you for such an amazing review! I am honored you trust me and my office with your insurance needs. We are always here when you need us!"
Profile photo of Kassandra Buentello Mata

Kassandra Buentello Mata

March 27, 2024

5  out of  5
rating by Kassandra Buentello Mata
"Angela helped me and my husband get life insurance, she explained it very well and was really friendly recommending us the best about it. Definitely recommend her to help you out in anything she'll explain everything clearly very easy to talk with and is very sweet thanks so much for everything!"
We responded:
"Kassandra, thank you for the wonderful review! I am so happy Angela was able to help you and your husband with your life insurance! "
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Gina Yvette

March 27, 2024

5  out of  5
rating by Gina Yvette
"I shopped around and found the best prices with State Farm. My agent Clarissa Montemayor is always respectful and willing to help with all my questions. I always recommend her when friends are looking at quotes."
We responded:
"Gina, thank you for this awesome review! I am so happy Clarissa is always so helpful when you need her! "
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Albert Garza

March 27, 2024

5  out of  5
rating by Albert Garza
"I’ve had State Farm for about eight years now with this agency. Clarissa Montemayor is my to go to person. Anything I need she’s just a phone call away. I highly recommend Francisco Aguilar agency. Never an issue!"
We responded:
"Albert, thank you for the wonderful review! I am so happy Clarissa is always so helpful! "
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maribel martinez

February 13, 2024

5  out of  5
rating by maribel martinez
"Samantha and Christine are my go-to agents! They are the best!"
We responded:
"Maribel, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs! - Francisco "
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Casie

January 4, 2024

5  out of  5
rating by Casie
"Samantha G was very helpful and nice! Got everything I asked for done, while still on the phone with her, and answered all my questions. Thank you Samantha!!"
We responded:
"Casie, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Francisco"
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Jason Gillen

October 5, 2023

5  out of  5
rating by Jason Gillen
"Saved me money and got me more coverage than the agency I switched from!!! GREAT SERVICE!!"
We responded:
"Jason, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! Call us anytime. - Francisco "
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Angelica Romero

September 28, 2023

5  out of  5
rating by Angelica Romero
"Samantha Guerra has been phenomenal and quick at any changes or questions I’ve needed or had. I appreciate her going above and beyond to help me out. Thanks Sam… you guys will continue to have my business."
We responded:
"Angelica, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Francisco"
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Logan kirkpatrick

September 22, 2023

5  out of  5
rating by Logan kirkpatrick
"Wife got window busted out by a rock. Frank made the claim flawless & smooth!! Thank you Frank!"
We responded:
"Logan, thank you for sharing your experience with my team and I! We truly enjoyed working with you and are always here if you need any guidance. Thanks for your business! - Francisco "
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S. K. Dannhaus

July 26, 2023

3  out of  5
rating by S. K. Dannhaus
"Ask me why."
We responded:
"Please let me know if there is anything I can do to earn those extra stars as I want to provide you with the absolute best! - Francisco "
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Julia Perez

July 8, 2023

1  out of  5
rating by Julia Perez
"Recently I have been very dissatisfied with this State Farm office. It seems like ever since they moved to the London office I have had a lot of trouble with them. I notified them months ago about the wrong vin for my vehicle on my insurance card, but it wasn't updated. I also have been trying to get specific paperwork from them for over a month and they still haven't given me what I need. I have spoken to several employees in their office about this, but it still hasn't been straightened out. I'm not sure what is going on with them, but its not good."
We responded:
" Julia, I would like to sincerely apologize for the negative experience you had with our agency. We are normally known for our excellent customer service and I can assure you our only intent is to further assist you. Please give me a call at (361) 991-8242 and I'd be more than happy to help you. - Francisco"
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Veronica Mayes

June 6, 2023

1  out of  5
rating by Veronica Mayes
"I had been with this agency for years and always had great communication until this last year, where I requested my Renters insurance to be cancelled last February (2022) and it was never cancelled, so i paid renters insurance without knowing or needing it for a year. I called multiple times and I was told it would be looked at and I was brushed under the table. Today I was told my insurance would be going up even more (my insurance is basically the same amount my car payment is) which is ridiculous. I had to switch car insurance today after being a loyal customer for years. It truly does sadden me that because I am not a fan of change, and felt I was forced to find another insurance. I still, to this day, have not been re-imbursed for the renters insurance that was paid over the course of the last year. Please make sure to protect yourself when choosing auto insurance companies."
We responded:
"Veronica, I’m sorry to hear about your negative experience and I regret to hear that you feel this way. My team and I are committed to providing each of our customers with excellent service and we would love the opportunity to make this right. Please contact me at the office (361) 991-8242 to discuss this further, I’m here to help. Thank you. - Francisco"
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Esther Salas

May 5, 2023

5  out of  5
rating by Esther Salas
"Great customer service. Super friendly and helpful staff."
We responded:
"Esther, we have very much enjoyed working with you! Thank you for sharing! - Francisco"
Profile photo of Kassandra Medina

Kassandra Medina

May 5, 2023

5  out of  5
rating by Kassandra Medina
"Thank you so much Samantha for making this transition smooth and easy for me. Excited customer service!"
We responded:
"Kassandra, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Francisco"
Profile photo of Camille Ornelas

Camille Ornelas

April 3, 2023

5  out of  5
rating by Camille Ornelas
"Always great service! I wanna give a special shout out to Martha and Samantha for always answering any questions and for the best service!"
We responded:
"Thanks for the review, Camille! I am happy to hear that you had a great experience at your recent visit to our office. Looking forward to the next time you stop by! - Francisco "
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Steve Macias

March 29, 2023

5  out of  5
rating by Steve Macias
"I was in the market for a new insurance company after my monthly premium skyrocketed without notice. I submitted a request to State Farm and was contacted by Scott. Scott went above and beyond to make my insurance buying process super simple. I highly recommend going with this office for all of your insurance needs. Ask for Scott!"
We responded:
"Steve, thank you for sharing this awesome feedback about Scott's service. The best compliment my team and I can get is being recommended to others! - Francisco "
Profile photo of Ashley Burge

Ashley Burge

March 29, 2023

5  out of  5
rating by Ashley Burge
"When I called State Farm for a policy, I received the best customer service ever! Samantha provided excellent customer service and made the process so easy! She quoted me for exactly the options I was needing to fit my specific needs. She was very knowledgeable and patient with ALL my questions I had. If you are looking for insurance whether it’s automobile, life, or home…then this most definitely is the place to go!"
We responded:
"Ashley, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Francisco "